STOP functionality for unsubscribe from SMS campaign is not working (SAP MARKETING CLOUD)

[Former Member]

Hello SAP,

In SAP Marketing Cloud we're trying to deploy SMS campaign and SMS feature. We're not facing any issue with the SMS send and delivered interaction. But we're having issue receiving Bounce interaction, Click interaction, Open interaction. As well, the STOP reply for unsubscribe doesn't work.

We've enable all scenarios possible and are having SAP DI as sms provider (text message). All interaction have been enabled in Manage your solution for the communication media.

Please help us 🙂

Regards,

Valentin ANCEAU

[Former Member]

Hi Kamesh,

Thanks a lot. I've send a request to SAP DI. I'll update you once I'll have a response from the team.

Cheers,

[CagriSenol]

Hi coty,

Did you have any response? I have a similar process but STOP message can not be delivered. Is this something related to the SAP DI account?

Regards,

Cagri