STOP functionality for unsubscribe from SMS campaign is not working (SAP MARKETING CLOUD)

[Former Member]

Hello SAP,

In SAP Marketing Cloud we're trying to deploy SMS campaign and SMS feature. We're not facing any issue with the SMS send and delivered interaction. But we're having issue receiving Bounce interaction, Click interaction, Open interaction. As well, the STOP reply for unsubscribe doesn't work.

We've enable all scenarios possible and are having SAP DI as sms provider (text message). All interaction have been enabled in Manage your solution for the communication media.

Please help us 🙂

Regards,

Valentin ANCEAU

[former_member1277]

Hi Valentin

Normally I have seen the SAP DI provisioning 1-way account which allows to send sms to end user.

So check with your SAP DI provisioning team on the type of account generated for your Customer.

Inform them that you have reply message scenario and request them to enable that process in SAP DI. (may / may not attract additional charges - so clarify with them)

Hope this helps you.

Cheers !