STOP functionality for unsubscribe from SMS campaign is not working (SAP MARKETING CLOUD)

[Former Member]

Hello SAP,

In SAP Marketing Cloud we're trying to deploy SMS campaign and SMS feature. We're not facing any issue with the SMS send and delivered interaction. But we're having issue receiving Bounce interaction, Click interaction, Open interaction. As well, the STOP reply for unsubscribe doesn't work.

We've enable all scenarios possible and are having SAP DI as sms provider (text message). All interaction have been enabled in Manage your solution for the communication media.

Please help us 🙂

Regards,

Valentin ANCEAU

[Former Member]

Hi Kamesh,

Thanks for your answer. Yes we're sending STOP+ campaign ID and we've enabled SAP_COM_0299.

What do you mean when you say "2-way messaging" ? Does SAP DI need to configure or is it on the user side to configure ?

Cheers