STOP functionality for unsubscribe from SMS campaign is not working (SAP MARKETING CLOUD)

[Former Member]

Hello SAP,

In SAP Marketing Cloud we're trying to deploy SMS campaign and SMS feature. We're not facing any issue with the SMS send and delivered interaction. But we're having issue receiving Bounce interaction, Click interaction, Open interaction. As well, the STOP reply for unsubscribe doesn't work.

We've enable all scenarios possible and are having SAP DI as sms provider (text message). All interaction have been enabled in Manage your solution for the communication media.

Please help us 🙂

Regards,

Valentin ANCEAU

[former_member1277]

Hi Valentin

Hope you are sending STOP + campaign ID ( i prefer this ). And you have activated comm arrangement SAP_COM_0299

Moreover If I am not wrong, you should have 2-way messaging enabled in the SAP DI

Cheers