Standard iFlow for Creating Service ticket from Commerce Cloud to Service Cloud

[akshay_ae_sharma]

Hi,

We are looking to create service ticket from B2B storefront to service cloud

We found the below reference link and following this one. We are going through CPI channel.

https://help.sap.com/viewer/908ee62fb58e4ec99cea045413ff7225/2102/en-US/77b6d64a7ab5427588596c5064d7...

But we could not find a standard iFlow for this scenario.

Does SAP has a standard iFlow for the same or do we need to create a custom iFlow.

Thanks,

Akshay