Solr search error on SAP Commerce Cloud

[andreas_lenggenhager]

Hello

I am receiving the following error message when triggering a solr index search from my Spartacus shopfront. The indexing of products is working fine from the /backoffice, using localhost:9983 as solr index target. But searching through the shop, no matter if I call a category page or a full text search, the result is always an empty result set.

{"instant":{"epochSecond":1631083216,"nanoOfSecond":874623000},"thread":"hybrisHTTP1","level":"ERROR","loggerName":"de.hybris.platform.commerceservices.search.solrfacetsearch.populators.SolrSearchRequestResponsePopulator","message":"Exception while executing SOLR search","thrown":{"commonElementCount":0,"localizedMessage":"java.util.concurrent.TimeoutException: Could not connect to ZooKeeper localhost:9983 within 15000 ms","message":"java.util.concurrent.TimeoutException: Could not connect to ZooKeeper localhost:9983 within 15000 ms","name":"de.hybris.platform.solrfacetsearch.search.FacetSearchException","cause":{"commonElementCount":164,"localizedMessage":"java.util.concurrent.TimeoutException: Could not connect to ZooKeeper localhost:9983 within 15000 ms","message":"java.util.concurrent.TimeoutException: Could not connect to ZooKeeper localhost:9983 within 15000 ms","name":"org.apache.solr.common.SolrException","cause":{"commonElementCount":164,"localizedMessage":"Could not connect to ZooKeeper localhost:9983 within 15000 ms","message":"Could not connect to ZooKeeper localhost:9983 within 15000 ms","name":"java.util.concurrent.TimeoutException","extendedStackTrace":[{"class":"org.apache.solr.common.cloud.ConnectionManager","method":"waitForConnected","file":"ConnectionManager.java","line":251,"exact":false,"location":"solr-solrj-8.9.0.jar","version":"8.9.0 05c8a6f0163fe4c330e93775e8e91f3ab66a3f80 - mayyasharipova - 2021-06-10 17:54:42"},{"class":"org.apache.solr.common.cloud.SolrZkClient","method":"<init>","file":"SolrZkClient.java","line":194,"exact":false,"location":"solr-solrj-8.9.0.jar","version":"8.9.0 05c8a6f0163fe4c330e93775e8e91f3ab66a3f80 - mayyasharipova - 2021-06-10 17:54:42"},{"class":"org.apache.solr.common.cloud.SolrZkClient","method":"<init>","file":"SolrZkClient.java","line":127,"exact":false,"location":"solr-solrj-8.9.0.jar","version":"8.9.0 05c8a6f0163fe4c330e93775e8e91f3ab66a3f80 - mayyasharipova - 2021-06-10 17:54:42"},{"class":"org.apache.solr.common.cloud.SolrZkClient","method":"<init>","file":"SolrZkClient.java","line":117,"exact":false,"location":"solr-solrj-8.9.0.jar","version":"8.9.0 05c8a6f0163fe4c330e93775e8e91f3ab66a3f80 - mayyasharipova - 2021-06-10 17:54:42"},{"class":"org.apache.solr.common.cloud.ZkStateReader","method":"<init>","file":"ZkStateReader.java","line":348,"exact":false,"location":"solr-solrj-8.9.0.jar","version":"8.9.0 05c8a6f0163fe4c330e93775e8e91f3ab66a3f80 - mayyasharipova - 2021-06-10 17:54:42"},{"class":"org.apache.solr.client.solrj.impl.ZkClientClusterStateProvider","method":"getZkStateReader","file":"ZkClientClusterStateProvider.java","line":176,"exact":false,"location":"solr-solrj-8.9.0.jar","version":"8.9.0 05c8a6f0163fe4c330e93775e8e91f3ab66a3f80 - mayyasharipova - 2021-06-10 17:54:42"},{"class":"org.apache.solr.client.solrj.impl.ZkClientClusterStateProvider","method":"connect","file":"ZkClientClusterStateProvider.java","line":161,"exact":false,"location":"solr-solrj-8.9.0.jar","version":"8.9.0 05c8a6f0163fe4c330e93775e8e91f3ab66a3f80 - mayyasharipova - 2021-06-10 17:54:42"},{"class":"org.apache.solr.client.solrj.impl.BaseCloudSolrClient","method":"connect","file":"BaseCloudSolrClient.java","line":349,"exact":false,"location":"solr-solrj-8.9.0.jar","version":"8.9.0 05c8a6f0163fe4c330e93775e8e91f3ab66a3f80 - mayyasharipova - 2021-06-10 17:54:42"},{"class":"de.hybris.platform.solrfacetsearch.solr.impl.SolrCloudSearchProvider","method":"createClient","file":"SolrCloudSearchProvider.java","line":89,"exact":false,"location":"solrfacetsearchserver.jar","version":"?"},{"class":"de.hybris.platform.solrfacetsearch.solr.impl.SolrCloudSearchProvider","method":"lambda$0","file":"SolrCloudSearchProvider.java","line":59,"exact":false,"location":"solrfacetsearchserver.jar","version":"?"},{"class":"de.hybris.platform.solrfacetsearch.solr.impl.DefaultSolrClientPool","method":"createSolrClient","file":"DefaultSolrClientPool.java","line":206,"exact":false,"location":"solrfacetsearchserver.jar","version":"?"},{"class":"de.hybris.platform.solrfacetsearch.solr.impl.DefaultSolrClientPool","method":"doGetOrCreate","file":"DefaultSolrClientPool.java","line":195,"exact":false,"location":"solrfacetsearchserver.jar","version":"?"},{"class":"de.hybris.platform.solrfacetsearch.solr.impl.DefaultSolrClientPool","method":"lambda$0","file":"DefaultSolrClientPool.java","line":120,"exact":false,"location":"solrfacetsearchserver.jar","version":"?"},{"class":"java.util.concurrent.ConcurrentHashMap","method":"compute","file":"ConcurrentHashMap.java","line":1908,"exact":false,"location":"?","version":"?"},{"class":"de.hybris.platform.solrfacetsearch.solr.impl.DefaultSolrClientPool","method":"getOrCreate","file":"DefaultSolrClientPool.java","line":119,"exact":false,"location":"solrfacetsearchserver.jar","version":"?"},{"class":"de.hybris.platform.solrfacetsearch.solr.impl.SolrCloudSearchProvider","method":"getClient","file":"SolrCloudSearchProvider.java","line":58,"exact":false,"location":"solrfacetsearchserver.jar","version":"?"},{"class":"de.hybris.platform.solrfacetsearch.solr.impl.SolrCloudSearchProvider","method":"getClient","file":"SolrCloudSearchProvider.java","line":1,"exact":false,"location":"solrfacetsearchserver.jar","version":"?"},{"class":"de.hybris.platform.solrfacetsearch.search.impl.DefaultFacetSearchStrategy","method":"search","file":"DefaultFacetSearchStrategy.java","line":140,"exact":false,"location":"solrfacetsearchserver.jar","version":"?"}]},"extendedStackTrace":[{"class":"org.apache.solr.common.cloud.SolrZkClient","method":"<init>","file":"SolrZkClient.java","line":203,"exact":false,"location":"solr-solrj-8.9.0.jar","version":"8.9.0 05c8a6f0163fe4c330e93775e8e91f3ab66a3f80 - mayyasharipova - 2021-06-10 17:54:42"},{"class":"org.apache.solr.common.cloud.SolrZkClient","method":"<init>","file":"SolrZkClient.java","line":127,"exact":false,"location":"solr-solrj-8.9.0.jar","version":"8.9.0 05c8a6f0163fe4c330e93775e8e91f3ab66a3f80 - mayyasharipova - 2021-06-10 17:54:42"},{"class":"org.apache.solr.common.cloud.SolrZkClient","method":"<init>","file":"SolrZkClient.java","line":117,"exact":false,"location":"solr-solrj-8.9.0.jar","version":"8.9.0 05c8a6f0163fe4c330e93775e8e91f3ab66a3f80 - mayyasharipova - 2021-06-10 17:54:42"},{"class":"org.apache.solr.common.cloud.ZkStateReader","method":"<init>","file":"ZkStateReader.java","line":348,"exact":false,"location":"solr-solrj-8.9.0.jar","version":"8.9.0 05c8a6f0163fe4c330e93775e8e91f3ab66a3f80 - mayyasharipova - 2021-06-10 17:54:42"}

How can I fix this issue? I am using SAP Commerce cloud with the latest version 2011.10

Best regards

Andy

[former_member766979]

You can check that solr is running on https or http and spartacus is using the same