SMS Service Provider - SAP yMKT

[former_member576423]

Hello Experts,

With my cloud subscription for marketing, I can see the email service

SAP Digital Interconnect is maintained. But SMS is not there. I need to run few test campaign using SMS. DO I need to ask SAP for this?

My Client is using SAP as a service provider for email and SMS. Please let me know the process to get the SMS service details for the test client.

Thanks

[KunalBansal]

Hi Mayank,

Please open an incident under CEC-MKT-ITC and I will check configuration details in your system before I am able to help you.

Best Regards,

Kunal

[former_member576423]

Hi Kunal,

Please find the attached screenshot. I couldn't find any. Do I need to raise it to SAP? I have only one entry maintained as below:

[KunalBansal]

Hi Mayank,

Please open an incident under CEC-MKT-MEM and I will check configuration details in your system before I am able to help you.

Best Regards,

Kunal

[former_member576423]

Hi Kunal,

Ok. I am creating an incident. Please have a look.

Thanks.

[former_member576423]

Hi Kunal,

I have raised the incident. Thanks

[KunalBansal]

I am into it, already checking your tenant, give me some time.

[former_member576423]

Hi Tobias,

No i havent recieve any mails from Digital Interconnect Account. I have raised an incident with SAP and got the suggestion that to drop an email to 'sapdigitalinterconnect@sap.com' to get the SMS profile details. I did the same and I didn't get any response from them till date. Its 2 days over. Not sure what is the SLA to provide the SMS profile details to me. I will wait for 1-2 days more and update the incident back.

What details we need from SAP are:

SAP digital team needs to provide the Hostname/Service details/Username/Password, so that we can maintain communication user/arrangement to consume SMS functionality.

Hope this helps!!

[SCHNEIDERT]

Hi Mayank,

please provide an answer here if this issue has been solved for you.

I have exactly the same entry in my system which has been maintained by SAP.

Did you receive any provisioning mails from SAP for your Digital Interconnect Account?

Best regards

Tobias

[former_member576423]

Hello Tobias,

Is your issue resolved?

Thanks,

Mayank

[SCHNEIDERT]

Hi Mayank,

no, SAP Support asked me to contact our "Account Management Team". I'm still waiting for an answer.

Did you receive any information from SAP support?

BR

Tobias

[jayce_wang]

Hi Mayank,

Please check whether you have any SMS related sender profiles in the "sender profiles" app. Then you check the function by using "Sender Test Text Message". Please make sure the phone number is maintained in the whitelist.

And you can also have a look at the following help document for configuration related info. https://help.sap.com/viewer/0f9408e4921e4ba3bb4a7a1f75f837a7/1805.500/en-US/32528d5605c7d75fe1000000...

Best regards,

Jayce.

[former_member576423]

Hi Jayce,

Please find the attached screenshot. I couldn't find any. Do I need to raise it to SAP? I have only one entry maintained as below:

[former_member87164]

Dear,

Please check into it

https://help.sap.com/doc/ea8cca06f8f748af9375eebe8b793b71/1802%20YMKT/en-US/32/528d5605c7d75fe100000...

Br,

Keshav