SMS integration with 3rd party in SAP C4C

[Former Member]

Hi,Our business requirement is like whenever any lead is created so sms should trigger to that lead number.

So we have to use 3rd party integration in that and till now I tried to send sms but by passing parameters in url.

now we can have multiple parameters so we have to send data by xml but sms is not triggered if i pass through xml.

also I am following this blog for sms Set up.

https://blogs.sap.com/2017/05/02/setting-up-outbound-sms-service-in-sap-c4c-using-third-party-apis/

Please help me to configure it to through xml

[sandeephebbar]

Hi Komal,

Currently, we support only the POST method with an XML body payload and in addition, you need to strictly fulfill the prerequisites while creating the mashup.

1. Create a REST Mashup Web Service
2. Provide an appropriate name for your service
3. Provide the authentication supported by your webservice and the corresponding details
4. Service Protocol should be XML
5. HTTP Method should be POST
6. Content Type should be XML Body
7. Provide the web service URL
8. Provide the XML Body

You can refer help center https://help.sap.com/viewer/5f35ee8b31e44f2786d7c2696defa2f6/1905/en-US/4efb27d9bfaf41c69f4b38b06a59... to know more on this.

If you have followed all, please test the configuration in any third party tool like Postman app to know whether the URL and xml payload is working or not. If this is working in the Postman app, then please also check the workflow rule result under Rule log. If there is an error, then fix the error and if there is no error and status is Completed, then you can report an incident to the SAP support team.

Regards,
Sandeep