SmartEdit Configuration Error in Hybris 1905

[cxh-lsp]

Hello everyone,

I am running into a problem when I try to access smartedit.

I am seeing a blank page in smartedit and I am seeing 400 error in browser console related to configuration endpoint.

This started when the systems people configured external access through port 2053, and then NAT access to our machine through port 9022.

We have found that restarting the server makes the problem go away for a while.

Have any of you faced a similar problem in the past?
Thanks

[Harish_Vatsa]

Dear cxh_lsp,

As you've mentioned that the problem occurred following the configuration of external access via port 2053, it's advisable to check with your network team to assess whether intermittent network issues, such as firewall configurations or network latency, might be contributing to the issue. Additionally, ensure that the ports (2053 and 9022) are not only open but also properly configured.

Furthermore, investigate whether caching or session management is causing this issue. You can further check the browser developer tools to delve into the details of the 400 errors, like any specific error messages or information available in the network requests or console.

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Regards,