Slow Perfomance in SAP Marketing

[former_member729555]

Hi Experts, recently we are having some bad performance with SAP Marketing System, is there any way to analyze the root of the problem?

Regards

[S_Sriram]

Hi Kevin.

Could you explain in detail the performance issue? and system details?

Regards

SS

[former_member729555]

Hi saravana92 the slow performance occurs in the segmentation app between 9:00 and 10:00 . I was checking the logs (using the application logs) but I cant find nothing wrong. How do you recommend to go deep in the issue?

Regards

[former_member599277]

Hi Kevin,

There might be campaigns with segmentations which might consume expensive SQL statements due to the segmentation complexity which might result in such issues .It's just a guess but would need to check in system to identify the root cause.

Regards,
Saravana

[former_member729555]

Thanks for your help saravana92 , do you know is there are any tool/way to track the performance of all of segmentation in a period of time?

[former_member599277]

Hi Kevin,

I doubt we have such tools , but I suggest to create an Incident to SAP as there can be Custom data sources in your segmentation models which might also be the reason , so to identify the root cause , request you to raise an Incident to SAP for component CEC-MKT-SEG.

Regards,
Saravana

[former_member599277]

Hi Kevin,

There may be several reasons for slow performance , if there are mass imports happening along with several large campaigns , resources may not be available which will result in slow performance.

Mostly slow performance happens due to resource utilization but in order to identify the root cause , I would suggest to open an Incident to SAP.

Regards,
Saravana.