Skip ID mapping during Customer replication from ERP

[vignesh_karuppasamy]

Dear Experts,

We are having a multiple (5) ERP back-end in our business model. Since, there is some overlapping in number ranges between one or two ERPs, the C4C internal ID ≠ ERP ID is implemented and C4C ID is auto generated in the system. Separate communication system is created in C4C for each ERPs.

In a particular scenario, Customer "ABC" is created in ERP1 and it is replicated to ERP 2 & also to C4C system.

In ERP2, a new customer "XYZ" is created and the customer "ABC" (from ERP1) is assigned as partner function for this newly created customer.Now, the requirement is to have this XYZ customer along with the partner function in C4C.

Since, we are using separate communication system, the ID mapping for ABC customer is not found when we try to replicate XYZ from ERP2 and the replication is failed in C4C.

Please suggest if we have any option to skip this ID mapping issue in C4C for customer replication.

Thank you in Advance..!

Best Regards,

Vignesh Karuppasamy

[manideepsatya]

Dear Vignesh,

The only possible way is by sending ReceiverInternalID(C4C ID) of ABC in the partner function node from ERP2 system when sending the Customer XYZ. But somehow have to query it from C4C system only - not sure about its complexity or possibility.

Regards,
Manideep Satya

[vignesh_karuppasamy]

HI Satya,

In this scenario, we confirmed that the ID over lapping will not occur between these two ERPs. So, we did a customer development to copy the ID mapping from ERP1 system instance to ERP2 system instance.

Thank you for the response..!

Best Regards,

Vignesh K