Simultaniously delete / anonymize contacts between Sales Cloud and Marketing Cloud

[former_member596578]

Dear experts,

I'm confronted with the following use case:

Whenever I anonymize a contact person in C4C, the corresponing contact in SAP Marketing Cloud should get deleted (or at least flagged for deletion) aswell.

Has anyone had any experience with this task or can help with pointing to the right resources?

BR,

Nils

[former_member226]

Hi Nils,

Did you check CUAN_BUSINESS_PARTNER_IMPORT_SRV from C4C to marketing having 2 fields called "Obsolete" and "IsEndOfPurposeBlocked" indicator field. Difference between them is lsited at help as follow:

Interaction contacts that are marked as Obsolete or IsEndOfPurposeBlocked are not visible and cannot be used in business processes. The Obsolete indicator can be removed. Setting the IsEndOfPurposeBlocked indicator is permanent.

For more details, please check:

https://help.sap.com/viewer/0f9408e4921e4ba3bb4a7a1f75f837a7/1905.500/en-US/779571096f694b41848a5ff2...

Thanks
Saurabh

[ruka71]

Hello Saurabh,

the link is not active anymore, may I ask you if you have additional details?

Thank you and best regards,

Alessandra

[former_member226]

Hi,

Here is the updated link:

https://help.sap.com/viewer/0f9408e4921e4ba3bb4a7a1f75f837a7/2008.500/en-US/779571096f694b41848a5ff2...

[KunalBansal]

Dear Nils,

As per my experience, I don't think such Synchronous Contact replication is possible between Sales Cloud and Marketing Cloud.

Please submit your idea of improvement to SAP Marketing Cloud so that your idea could be evaluated there. Read note - https://launchpad.support.sap.com/#/notes/2812948

Best Regards,

Kunal Bansal

SAP Marketing Cloud, Consultant