Service Category based on Ticket Type_1811 release?

[Bharathraj_A]

Dear Experts,

A new functionality " service category based on ticket type" is introduced as per the 1811 release preview deck(slide no 56) . I tried to add those sections using adapt, but couldn't. Also I didn't find any scoping questions for this functionality.

Please let me know, how to activate the" Service category based on ticket type" functionality.

Regards,
Bharathraj

[former_member47314 · Accepted solution]

Hi Bharathraj,

please open an incident to support. As of now, this is being enabled manually for customers by development.

Regards,

Rachel

[Bharathraj_A · Accepted solution]

Hi Rachael,

Thanks a lot for your response.

I will raise the sap incident for the same.

Regards,
Bharathraj