Sending mail from C4C when creating Email via OData

[former_member734881]

We are creating emails via the c4codataapi OData service, with reference to tickets that have been logged.

When the emails are created, we can see them under Activities > Emails (and also under the interactions for the ticket). However, no email is actually sent out by C4C.

What we would like, is that when we create an Email via OData, that an actual email is sent to the recipients specified.

We have tried different combinations of values for TransmissionStatusCode, Status, DocumentType, etc., in the hope that one of these might actually trigger the physical sending out of the email, but to no avail.

Is there a standard setting that supports this, or does it require some workaround?

Thanks,

Martin

[abap_user]

Hi Martin,

Would you mind sharing the API calls you made in order to get the email to be shown in c4c? I am having problems with this.

Assuming you are working on a backend SAP system for the API calls, it would be possible to send emails out via SOST in the backend, and have c4c just show these in the ticket, if SAP haven't made the correct provisions for outgoing mail.

Thanks,

Jonas

[martinc_mb]

abap_user I am no longer with the client where I did this development and my recollection of this problem is very vague. As per my reply on paolo_rainone's answer, we were informed by SAP that this is simply not a standard feature. Unfortunately I cannot recall what we did in the end to resolve the issue, sorry.

[former_member781465]

Hi Marie,

have you found a solution for your question? I have the same problem and can't understand if it is due to massive sending of e-mails from odata not supported without using a domain in C4C

[former_member734881]

Not sure whether the question is directed at Marie or at the OP (me, Martin), but I never found a solution. It seems like a shortcoming in the C4C product. As in my comment on Marie's answer, we had contacted SAP and their response was just that this is how it works.