Send only one email to the same contact per triggerbased campaign per day

[SCHNEIDERT]

Hi Experts,

following simple use case: If for example a Website Download is made, there's a triggerbased campaign that reacts on that interaction and sends out an email to the contact.

If a contact does multiple downloads, he will receive the same amout of emails from that campaign.

If the downloads are done at the same day, we would like to send out only one email.

So, generally it would be okay for us to send out only one email per day per contact for triggerbased campaigns.

Does anyone know if it is possible to use e.g. the BAdI "Suppression Rules Check" (CUAN_MKT_SUPPRESSION_RULES) to achieve that?

Or is there another simple way that I don't see at the moment?

Kind Regards

Tobias

[former_member599277]

Hi Tobias,

You can set the Communication limit for that particular campaign to 1 per day

Communication Categories and Limits - SAP Help Portal

which should work for your case.

Regards,
Saravana.

[Daniel_CX]

Hi Saravana,

I assume that the limitation is based on (each) campaign and not based on contacts for several triggerbased campaigns if I got the question right from Tobias.

Is it possible to create a limitation, e.g. 1 per day, containing a several (triggerbased) campaigns?

Regards,

Daniel

[former_member599277]

Hi Daniel,

As per Tobias question , its 1 Email per Contact for Trigger Based Contacts , so even if there are multiple trigger based campaigns , if we create a Communication category with Limit 1 per day and if we use in all the campaigns which all have to be considered for the limitation , we can achieve the same . Please correct me if my understanding is wrong here.

Regards,

Saravana

[SCHNEIDERT]

Hi Saravana,

do I have to set the communication category as "subscription" to use it in the campaign? Otherwise it is not available in the list in the campaign settings. But I don't want to have the contacts to subscribe to it before...

BR Tobias

[former_member599277]

Hi Tobias,

You don't need to set the category as Subscription for Limit functionality , Its not required to use this category in Campaign as this will make it as a Newsletter campaign instead communication category has to be applied in the Email settings.

Regards,
Saravana

[SCHNEIDERT]

Hi Saravana,

alright, I will try it out.

I was a little bit confused because then I wasn't able to find my email in the campaign for the Send Email action under "Show valid only".

BR Tobias

[SCHNEIDERT]

Hi saravana92 and dbadroosian,

sorry for the confusion.

I would like to have each triggerbased campaign to send only one email per day per contact.

So, if there are two triggerbased campaigns (e.g. for different topics, reacting on different downloads), both of them should be able to sent one email to a contact at the same day.

Using Communication Categories & Limits, I would need two different communication categories for that, each one assigned to one of the campaigns, both with "Limit = 1" and "Timeframe = 1 Day", correct?

BR Tobias

[former_member599277]

Dear Tobias,

Yes , You are right , In this case you need one Communication category for each campaign.

Regards,
Saravana.

[SCHNEIDERT]

Hi saravana92,

thanks for confirming.

Coming back to my original question: do you think it is also possible to use the BAdI for that purpose?

If there are only few campaigns I think using Communication Categories is a good approach. But if we could implement the BAdI to generally prevent all of these triggerbased campaigns from sending out more than one email per day, it would be great 🙂

BR Tobias

[former_member599277]

Hi Tobias,

Yes , You should be able to control this via BADI as well , you can write your own logic to limit the number of Emails for each campaign even with the BADI ,Please check the example logic provided in the BADI and you can use it as a sample and write your own logic to limit the Emails for campaigns.

Regards,
Saravana.

[andreasfranz]

Hi Tobias,

you are making a good point. I don't know the behavior in detail when using delays.

Perhaps isabelle.thore can help?

best regards

Andreas Franz

[andreasfranz]

Hi,

I believe you can also reach your target by using a Live TG.

best regards

Andreas Franz

[SCHNEIDERT]

Hi Andreas,

how would you build that filter? Based on All Interactions using the EMAIL_OUTBOUND interaction type and the campaign ID?

We already tried using a Live TG but it did not work as expected. For the "send email" action we are working with a delay of 14 days. In addition to that we have setup a Live TG that filters out all of the contacts that already had an interaction of different types (e.g. Opportunity, Lead, Appointment) in the past 14 days. We also tried it with a filter based on the campaign id.

But I assume because of the delay, MC gathers the mails that have to be sent out and then our filter doesn't work, because the mails are sent at the same time.

BR Tobias