Send On Behalf Personalization - no custom attributes for address available, but for name

[Former Member]

Dear Experts,

we want to use the functionality of "Send On Behalf Personalization" in Content Studio and created a specific view for this, which we add to segmentation objects (contact as well as interaction). It's a simple join on business region on interaction contact.

If we try o select Reply-To Name, the attribute "E-Mail Reply-To Name" is available and can be selected. Keep in mind that there is also attribute "E-Mail Reply-To Address"

If we try to do the same for reply-to address, no custom attributes are available:

Are there any specific requirements to the attributes, like a naming schema which is needed or anything esle?

Data type for attribute "E-Mail Reply-To Address" is NVARCHAR (241) and technical name is "Y_IC_REPLY2_ADDR"

The view, which contains the attributes is not directly assigned to segmentation objects, it's linked to a copy of the star join views for CA_C_ALL_INTERACTIONS and CA_C_IC_CONTACT, which are both assigned as data source to contact segmentation and interaction segmentation object. It doesn't matter if you use interaction or contact personalization, in both scenarios no custom attributes are available.

Thanks for your support.

[Former Member]

Solved, the technical name must contain substring "SMTP_ADDR", e.g. "Y_IC_REPLY2_SMTP_ADDR".

[KunalBansal]

Hi,

Rename to Y_IC_REPLY2_SMTP_ADDR.

Best Regards,

Kunal