Send emails to the secondary emails of contact

[cdeo]

Hello!!

I have the following Case : One contact has two or more emails,

• xxx1@Email (Best Record / Main Email)
• xxx2@Email

These emails were uploaded as ContactAdditionalID we need to send communications via Email, for example, to Email No. 2 (that is not the main email of the contact), Additionaly we would like to have that field in Segmentation to use it. We need to be able to choose either of the two emails to send the communication to.

could that be possible?

[former_member599277 · Accepted solution]

Hello Carla,

Generally , if Marketing area separation is not activated , then in that case Email will be sent only to the Contacts Golden record.

In case Marketing Area separation is activated , then the campaigns are executed for the e-mail ID with the same marketing area as the campaign ( Which may not be the best record email ), more details can be found in below KBA

• 2768479 - SAP Marketing - Campaign not sent to Contact's Best Record Email ID
• 2765012 - SAP Marketing - How Marketing Area separation influences the process design

Hope this helps with your query.

Best Regards,
SaravanaKumar M.

[cdeo · Accepted solution]

Thank you Saravanakumar

Do you know in which datasource i can find the second email?

Regards,

[former_member599277 · Accepted solution]

Hello Carla,

May be you can use the attribute from FCET entries for this purpose . IC_ID_ORIGIN and IC_ID should display all the emails and other ID's for a particular contact .

Regards.
SaravanaKumar M

[former_member599277 · Accepted solution]

Regards,
SaravanaKumar M