on 2021 Feb 27 9:53 AM
Hello!!
I have the following Case : One contact has two or more emails,
These emails were uploaded as ContactAdditionalID we need to send communications via Email, for example, to Email No. 2 (that is not the main email of the contact), Additionaly we would like to have that field in Segmentation to use it. We need to be able to choose either of the two emails to send the communication to.
could that be possible?
Request clarification before answering.
Hello Carla,
Generally , if Marketing area separation is not activated , then in that case Email will be sent only to the Contacts Golden record.
In case Marketing Area separation is activated , then the campaigns are executed for the e-mail ID with the same marketing area as the campaign ( Which may not be the best record email ), more details can be found in below KBA
Hope this helps with your query.
Best Regards,
SaravanaKumar M.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
User | Count |
---|---|
7 | |
2 | |
2 | |
1 | |
1 | |
1 | |
1 | |
1 | |
1 | |
1 |
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.