Solved: Send a reply to the requester before setting ticke... - SAP Community

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C4C Service

Dear,

While updating the service ticket status am finding the below error & am unable to change the status from In Process to Completed.

Ranjeeth

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Dear All,

Issue has been solved, i'm finding the above error, the reason is i have added the response time in SLA.

Now i removed the response time in SLA now am able to update the ticket status from In Process to Completed.

Ranjeeth

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Thank you Ranjeeth

You just solved my problem!

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