Segmentation For Opt-Outs

[SCHNEIDERT]

Hi all,

is it possible to build a segment of all contacts, that have an opt-out for a specific communication category/subscription?

Same for explicit opt-outs for Permissions?

By default I can only see the contacts that have subscribed or have an Opt-In for the Permissions.

BR Tobias

[jose_rangel]

Hello schneidert

I'm facing the same challenge now. I would like to ask you if you found a solution to this

Regards,

Jose

[jose_rangel]

Hello schneidert

We found a workaround for this.

In the segmentation models we use "All Interactions" instead of "All Contacts". This way we can create segments out of the interaction "Newsletter unsubscribe" and the next segment is done using the "Communication category"

Best regards

Jose

[SCHNEIDERT]

Hi Jose,

I will check if that workaround is an option for us, too. Thank you! 🙂

BR Tobias

[former_member576423 · Accepted solution]

schneidert : Yes, it is possible to do that, we have achieved this by creating a custom view of subscription view and made modifications - such as removing filters and adding the contact person root table.

The upload was successful and we were able to segment for opt outs,

let me know if you need the view and i can share with you.

BR,

Mayank

[SCHNEIDERT · Accepted solution]

Hi mitmayank_bluleader,

it would be really great if you can share the view with me. I wrote you a direct message.

BR Tobias

[SCHNEIDERT · Accepted solution]

Thanks again Mayank, your Custom View works! 🙂

[Former Member]

Hi schneidert. I know this could be a simple approach and maybe you tried it, but why excluding the people with the Communication Medium Opt-In attribute for that medium doesn't work for you? Regards,

[SCHNEIDERT]

Hi bruno.gonzalez,

excluding people with opt-in gives me all the contacts, that do not have an opt-in. But I need the ones with an explicit Opt-Out.

BR Tobias

[Former Member]

Understood. Another idea: use the opt-out interaction type and exclude the people with opt-in for that channel (A - B operation with both segments). Could that work for you?

[former_member576423]

Hello schneidert , Did you get the solution for this, we cannot use the segmentation for interaction type as Newsletter Unsubscribe, as there is a possibility that there will be a subscription later on, also the target group doesn't give me the contacts. This is not useful.

Did you resolved the issue?

[former_member439825]

Hi Tobias,

if it is not there in data source , you can't get it anyhow. Then extensibility is the approach to get it on in segmentation model.

Thanks and Regards

Pravasini

[SCHNEIDERT]

Hi sahooprav,

thanks for your fast reply.

Sorry, I forgot to say that I already checked the data source and didn't find the attribute. So I just wanted to make sure if I'm only overseeing something or if it's really not there and if someone has already had the same requirement.

BR Tobias

[former_member439825]

Hi Tobias,

kindly check in the segmentation configuration for all contacts, whether this attribute is available in data source is there or not. If not, try to make it enable using extensibility approach.

you can refer https://help.sap.com/viewer/13d84c47bb6749a188fd53915c256516/1905.500/en-US/b47365ad125b4f8c803eecb5...

Thanks and Regards

Pravasini