Score Builder not giving results in segmentation even through contacts got the score.

[former_member601424]

Hi Team,

I created a Score Builder "Interaction-Clickthrough" based on Interaction type "Email Clicked through" and the score is appearing in contacts. I selected the Segmentation model as "All Contacts " in score builder and added the score Builder Interaction-Clickthrough as an attribute in the segmentation. But when i use that in the segmentation to segment the contacts, i am not getting any results.

But when i create a Score Builder based on Country : US for the same TG and used in segmentation, its giving the results.

[guipaulino]

Hello msraju,

When you say "the 'interaction clickthrough' score is appearing in contacts", you mean you can see the score in contact's profile with actual values or does it say 'No valutation'?

What I mean is that having the score on screen is one thing. But if you don't have any values for it then you will have no values in segmentation either.

If you can send some screenshots it might be easier to help you out.

BR,

Guilherme.

[Former Member]

Hello Luis,

I'm facing with the same problem.

I got some resulst but I don't have valuation.

I want to use this valuation in segmentation. But it's not giving result.

Regards,

Büşra