Saved carts are not shown in backoffice for user profile

[skotni]

It is observed that saved carts [carts with savetime] are not shown in backoffice. [Open a user profile and go to orders tab]

Is it an expected behavior?

What could be the customization if we need to enable saved carts in backoffice

[Former Member · Accepted solution]

Hi ,

Saved carts information will be available in administration tab of user profile in back office.

Thanks,

Venki

[skotni · Accepted solution]

Thanks, Venkat. It's really helpful.

We could observe that if the cart has the save time then it is treated as saved cart else it is treated as a normal cart. Can you please provide more insight on how it was handled in backoffice[Customer->OrderTab to skip these saved carts].

Thanks in advance.

[Former Member · Accepted solution]

Hi Sai Krishna Konti,

you need to add the below code in your custom extension of *-backoffice-config.xml and if you need to any customization needs do changes in that xml only. do build and update platfrom after adding this

   <context merge-by="type" parent="GenericItem" type="User"
         component="editor-area">
         <editorArea:editorArea
             xmlns:editorArea="http://www.hybris.com/cockpitng/component/editorArea">
             <editorArea:tab name="name="hmc.orders" position="8"">
                 <editorArea:section name="hmc.section.orders">
                     <editorArea:attribute qualifier="savedCarts"/>
                 </editorArea:section>
             </editorArea:tab>
         </editorArea:editorArea>
     </context>

   

[Private_Member_73299992]

There seems to be a bug in Hybris platform. This issue can be fixed as below.

1. Define a collectiontype in items.xml e.g. <collectiontype code="SavedCarts" elementtype="Cart" type="list"/>
2. In items.xml, add a dynamic attribute to B2BCustomer as below.
   <attribute qualifier="savedCarts" type="SavedCarts">
   <persistence type="dynamic" attributeHandler="savedCartsAttributeHandler"/>
   </attribute>
3. Define the dynamic attribute handler that returns a list of saved carts.
4. Perform build (ant clean all).
5. Perform update from hAC console.

[Former Member]

Are you saving you cart token information for the registered user at order placement time?