Save document in SAP Bussines One as "Return"

[juan-ramon_dios]

Hi.

When a customer returns a merchandise, is it not possible to save the document in SAP as a "return" instead of a negative sales invoice?

We have seen this information, so I think that what we need is not possible;

The following documents can be created from SAP Customer Checkout to SAP BusinessOne AR Invoice + Incoming / Out-going Payment AR Reservice Invoice + Incoming / Out-going Payment AR Reservice Invoice + Delivery + Incoming / Out-going Payment The first 3 combination mentioned above with reference to a sales order or Sales Quotation. Incoming Payment Out-going Payment

Thaks

Regards

Juan Ramon

[JoergAldinger · Accepted solution]

Hello Juan Ramon,

You can configure CCO to create credit memos + outgoing payments for returns, instead of negative invoices. To do this, you need to enable "Create credit memo on negative receipts" ("Crear abono en importe de recibo negativo") under "Integration"... "SAP Business One", and also have integration scenario Version 3.7.85 or higher on your B1iF. Mininum required CCO version is 2.0 FP08.

Hope this helps.

Best regards,

Joerg.