SAP Service Cloud Integration with Field Service Management

[kacper1]

Dear SAP Users,

have you already done in practise integration between Service Cloud (C4C) and Field Service Management (former Coresystems) with Cloud Platform Integration ? Do you have some instruction manual ? This provided by SAP is not very clear for me. Thank you !

[cc4f00ba-6b54-403d-bf1c-3]

Hello kacper ,

Maybe this could help:

"Integrating SAP Cloud for Customer (C4C) with SAP Cloud Platform Integration (CPI) can be achieved by following these general steps:

1. Prepare your C4C tenant: You need to ensure that your C4C tenant is ready to be integrated with CPI. This includes creating a communication user, configuring communication arrangement and registering the C4C system as an OAuth 2.0 client.

2. Configure your CPI tenant: You need to configure your CPI tenant with the required settings for integrating with C4C. This includes configuring the security settings, creating an OAuth 2.0 client, and setting up an integration flow.

3. Create an integration flow: In CPI, you need to create an integration flow to define the integration scenario between C4C and other systems. The integration flow is a sequence of steps that define the flow of data between C4C and other systems. You can use the pre-built integration content or create your own integration flow.

4. Test and deploy the integration flow: Once you have created the integration flow, you need to test it to ensure that it is working correctly. You can use the testing tool available in CPI to test the integration flow. Once you are satisfied with the test results, you can deploy the integration flow to make it available for use.

5. Monitor the integration flow: It is important to monitor the integration flow to ensure that it is running smoothly and to detect any issues that may arise. You can use the monitoring tools available in CPI to monitor the integration flow."

[former_member355484]

Dear Kacper,

Please see the information provided below:

https://help.sap.com/viewer/80bbfc15695f48b791eee1d6b081a5f2/1911/en-US/600d78bebdb0493580530cdb18ce...

https://docs.coresystems.net/integration/c4c-integration.html

We hope this helps.

Regards,

Paula