SAP Sales Cloud - See email in the Opportunity Timeline

[former_member645861]

Hi Experts,

Regarding the SAP Sales Cloud system, is there a way within the Timeline of the opportunity to also see emails in addition to tasks, appointments, etc.?

Is it possibile? How can I do that?

Regards,

Matteo Zucchi

[mjveerhuis1]

HI Matteo,

The Activity TimeLine can be configured in the Opportunity activity in business configuration. Currently you can only select Appointment, Phone call, Activity task and Visit. The E-mail activity cannot be selected - they are visible in the sales activity tab - you might need to make the section visible via adaption.

If you consider this as an important requirement you could decide to register an influence for being able to add e-mail activities to the Activity Timeline in the opportunity.

Kr.

MJ