SAP Marketing error message "Resource not found for segment 'CorporateAccount' "

[former_member601733]

Hi Team,

When I open the an account in the SAP marketing cloud I am getting the below error

Resource not found for segment 'CorporateAccount'

Kindly provide ur expert advise to fix the issue.

[vervinckt_joyca · Accepted solution]

Hi,

This error raised for all contacts that get uploaded with having the 'IS_CONTACT' flag set and having no reference to a corporate account. The IS_CONTACT flag is set with the "IsContactPerson" entity when uploading contacts via the Public OData API API_MKT_CONTACT_SRV or with setting the IS_CONTACT flag when uploading contacts using CSV file upload.

I also noticed, that if you navigate via the old Contacts app (/sap/bc/ui5_ui5/sap/cuan_shell/index.html?sap-hpa-fiori=true#CONTACTS), the error does not appear.

Also when coming from Inspect Contact, the error does not appear.

Also when coming from "Recent Items", the error does not appear.

Only when coming from the new Contacts app (/ui#MarketingContact-displayObjectPage&/worklist) this error appears...

Seems the new contacts app calls a different url:

https://<server>.s4hana.ondemand.com/ui#MarketingContact-displayObjectPage&/Contacts/01/<GUID>/3

instead of:

https://<server>.s4hana.ondemand.com/ui#MarketingContact-displayObjectPage?InteractionContactUUID=<G...

Apparently it would be fixed in 1905:

the error occurs due to inconsistent uploaded data. Please set the flag IS_CONTACT only for those contacts, that are really assigned to a corporate account. Further more the error only occurs when the object work list is being opened before, because we implemented more consistency checks especially for the interaction between object work list and contact object page. The other apps and navigation paths, you mentioned, are working fine. Anyway, in 1905 we changed the logic, so that the contact object page is more gracious, when such kind of data is missing, even when the object work list has been opened before. So, you could change the IS_CONTACT flag or wait for 1905 release, that should be available shortly (may 2019).

(however, meanwhile we noticed you can't actually remove the IS_CONTACT flag by uploading it as blank in csv and can only remove this flag via an oData call... 😞 )

Hope this helps,

kr

Joyca

[former_member601733 · Accepted solution]

Hi Joyca,

Thanks for your reply. We have created corporate customers as contacts. Because of this we maybe getting the error as we will not have the contacts tab for the corporate customers.

My understanding is as long as we create a corporate customers under contact we will be getting the error message or we need to remove the 'IS_CONTACT' flag for those customer.

Kindly suggest.

WR,

Selvam

[vervinckt_joyca · Accepted solution]

Hi Selvam,

If you wait 3 weeks, the error will be gone as it should be fixed on 1905 version.

But indeed, if you have Corporate Customers flagged as a "contact", but not linked to an Account, this error appears in the current version.

Kr

Joyca

[vervinckt_joyca · Accepted solution]

Error seems to be gone on the upgraded Test tenants now!

Kr

Joyca