SAP Marketing: Email/SMS "Send Parameters" and Downtimes

[former_member558862]

I have some questions in regards to the scheduling of follow-up actions in SAP Marketing campaigns. I guess it is irrelevant for those questions, but we are working with on-prem. Some sample campaign setup would look like this:

There is one initial email action. The second email should be sent with delay (see "Send Parameters"). Now I'm not sure about those behaviours:

1. Let's say we schedule the campaign execution for today. The second email should then be sent exactly in 1 week. However, for some reason we will have a system downtime in 1 week, exactly when the second email should be sent. What happens with the second email then? Will it be sent as soon as the downtime is over and campaign execution is running again?
   It would also be helpful if I would know how to test this scenario. I already tried to stop the CUAN_MKT_EXEC_LISTENER job after the first but before the second email. However, even though it was not running at the scheduled time of the second email, the second email was regullary sent. Was this the wrong job?
2. What happens if the downtime is over on a friday? Will the email then be sent on the upcoming monday? I would suppose so based on the information here.
   
3. Does the behavior of question 1 and 2 differ for the SMS / text messasge action?

Thanks for the expertise.

[marc_dorais · Accepted solution]

Hello Christian,

After your first email send on April 6, 2021, the listener job will pickup the EMAIL_OUTBOUND interactions and will schedule a new job for the second email on April 8, 2021.

Therefore, the job for the second email will be created on April 6, 2021 and will wait until April 8, 2021, to be executed. If the system is down before the job start, then the job will wait in the queue until the system restart. And if the job was executing when the system became down, it will follow the rules of the automatic restart (https://help.sap.com/viewer/0204678aad934e5da0ecf4d40ba38ca9/2020.YMKT/en-US/420e0665f50d485ba1672572ea229db7.html)

To answer your question, the second email will be send on April 11, 2021.

Best regards,
Marc

[former_member558862 · Accepted solution]

Hey marc.dorais,

thanks for the explanation. Does this behaviour differ between SAP Marketing Cloud and on-prem? We are working on on-prem system. Can you tell me the name of the job you mentioned? I still would like to test this directly on our system by stopping the corresponding job.

BR

[marc_dorais · Accepted solution]

Hello Christian,

The process is mainly similar in SAP Marketing Cloud.
The job name which is scheduled is CAMPAIGN_EXECUTION.

Best regards,
Marc

[former_member599277]

Hello Christian,

Not sure if you have already checked the below help document

https://help.sap.com/viewer/ac1eab4c66bc490da7ac2c378c46b0e7/2102.500/en-US/efd0389422234d44b8f75691...

After the downtime, the system collects all campaigns that have been scheduled for the time period of the downtime and starts them automatically.

And yeah this behavior is same for all type of campaign actions ( Email or SMS )

Regards,
Saravana.

[former_member558862]

Hey saravana92,

thanks for the link. However, I would like to test this myself since nothing is mentioned in regards to how it behaves with waiting times. Following example:

• First email send on 06. april 2021
• Second email scheduled with waiting time of two days (execution on 08. april 2021)
• Downtime of on-prem system from 08. - 10. april 2021

Will the second email then be sent on 11. april (after downtime is over)?

Do you know how we could simulate that scenario on our on-prem system? Is there any job which we can stop (e.g. from 08. - 10. april 2021) so that campaigns will not be executed?