SAP Marketing Cloud Sender Profile Creation: Problem accessing /email-eu1.sapdigitalin

[hackbu]

I tried creating some sender profile after setting up communication system and arrangement. However, I get the following error:

Is this maybe caused by the currently ongoing upgrade 2011?
What else could be the problem?

[guipaulino · Accepted solution]

Hi,

I would imagine that SAP has done the set-ups on their side, right?

Have they given you the user ID and password? That needs to be set up in the Communication system under 'users for oubound communication'.

And then, communication arrangement SAP_COM_0040 needs to created and assigned to the communication system above.

Also, make sure the service is active and both path and URL services are correct (see image).

Hope this helps.

Regards,

Guilherme.outbound-services.png

[hackbu · Accepted solution]

Hey there,

yes. SAP did all the setup on their side. I also maintained communication system and arrangement as described.
Path and URL should be fine as well since "Check Connection" works successfully...

BR
Christian

[guipaulino · Accepted solution]

That is weird.

I would try changing the Sender Profile ID in your Arrangement (you might have to delete your arrangement e create a new one). Try changing the sender profile ID from MSML to something else.

If that doesnt work I would open an incident to SAP and let them take a look.

Hope it works!!!sender-profile-id.png

[hackbu · Accepted solution]

Hey luis.paulino,

I checked again on the host and the final service URL and guess I took some wrong host. Now it looks similar to yours but the connection check fails. Can you compare it with yours since I can't see your full URL (XXX equal user ID I got from mobile services)?

Path: in365-api/XXX/notifications
Service URL: https://email-eu1.sapdigitalinterconnect.com/:443/in365-api/XXX/notifications

BR
Christian

[hackbu · Accepted solution]

I solved it. I had a "/" at the end of the host name maintained for the communication system. Now the connection test is successfully again and the sender profile could be created. Thanks for the assist!