SAP Marketing Cloud - Product images missing

[adambadura]

I have configured product data replication from Commerce Cloud to Marketing Cloud (via SCPI) using instructions in this document: https://www.sap.com/cxworks/article/476419215/Integrating_SAP_Marketing_Cloud_and_SAP_Commerce_Cloud...

After importing products to Marketing Cloud product images are not visible and product details links are not working. After looking at html source code it seems that there are some special configuration parameters missing: marketingImageURLPrefix, commerceWebsiteURLPrefix, commerceWebsiteURLSuffix (see screenshots below).

It seems like we should configure Commerce instance URL in order for Marketing to be able to render product images and details links based since import records contain only relative URLs:

Does anyone have a clue what needs to be done to fix that?

[vervinckt_joyca · Accepted solution]

As Tobias pointed out,

There's some configuration for this.

In the mapping you can see that there's a concatenation between ImageURLPrefix and the url.

See also:

https://help.sap.com/viewer/50c996852b32456c96d3161a95544cdb/latest/en-US/27280db461d148d98274859958...

Step 5: Select Configure to configure the integration flow parameters described in the following table:

imageURLPrefixProvide SAP Commerce Cloud host URL

[adambadura · Accepted solution]

vervinckt.joyca thanks for your response - you are right that the problem was on the CPI. Parameters: marketingImageURLPrefix, commerceWebsiteURLPrefix, commerceWebsiteURLSuffix need to be configured on the "Replicate-Product-from-SAP-Commerce-Cloud-to-SAP-Marketing-Cloud" iflow.

Thanks a lot!

[SCHNEIDERT]

Hi adam.badura,

have you already checked if maybe only the Mapping in CPI is missing? So if the URLs are delivered by Commerce but are not mapped to the corresponding fields of SAP Marketing Cloud?

That would be the first point to check I think...

BR Tobias

[adambadura]

tobias-schneider Thanks a lot - this was a way to go.