SAP Marketing Cloud: Open Channel Integration CPI configuration

[ly286349662]

We would like to Set-Up the OpenChannel-Integration in our S/4HANA Marketing Cloud (like described in this tutorial. But in this video it is not described, what has to be done on HCI side?

Could someone please explain, what steps are necessary in HCI to access it from S/4HANA Marketing side? The Application Help is not very detailed too in this part.

Thanks and best regards

[KunalBansal]

Hello Lewis,

You need to setup the iFlow yourself in this case and write the scripts based on your requirement.

You need to involve an expert in CPI who can help you on this.

Thank you.

Best Regards,

Kunal Bansal

SAP Marketing Consultant

[Former Member]

Hi ly286349662! We implemented many open channel integrations and we used this tutorial from CX works. It talks about Facebook integration, but skip all that and go directly to the SAP Marketing configuration (SAP Marketing Cloud Configuration & Development header).

From that part of the tutorial, you can skip the part of Create a Custom Field (that is specific to the Facebook integration). The important steps are (remember that you must start in the QA environment):

1. Define Open Channel Implementation.
2. Create a Communication System.
   
3. Create a Communication Arrangement.
   
4. Create Export Definition.
   

Then I recommend you to follow the second part of the same tutorial to finish up all the integration. Let me know if you need more help or have any questions about the tutorials.

Regards,