SAP Marketing Cloud message payload

[pieter_rijlaarsdam1]

Hi guys,

Can anybody point me to where I can review the incoming data payload from C4C in SAP Marketing Cloud?

The Import Monitor shows me only part of the message.

The Message Dashboard tells me the 'Record type is hidden' for each field I want to review.

[vervinckt_joyca]

With the SOAP-based integration, indeed CPI communicates to API's for Business Partners, so tracing in CPI would just get you that message.

Within Marketing Cloud then, this Business Partner is somehow converted into Marketing objects like Accounts and Contacts.

But, that process seems to be a big black box.

In Cloud it's really really hard to see payloads and to run traces. I also don't know in this case how to do that. Maybe josef.ehbauer can help.

You mention you try to debug custom logic, so I assume you alread know that there's a custom logic available for "Business Partner Mapping: Adjust Marketing Area". I'm using it too, but in our case everything coming from c4c could be on the same marketing area. This is the code that I use; maybe it helps you:

* Mapping for Marketing Area of Interaction Contact
* Example:
* a customer field ZZ_MKT_AREA holds the marketing area of the business partner. This can be mapped into the standard marketing area field of the interaction contact

* DATA lv_marketing_area TYPE if_cuan_bupa_map_types=>ty_ic_marketing_area.
* lv_marketing_area = bp_general_data-include-yy_mkt_area.
* APPEND lv_marketing_area TO ic_marketing_areas.

*Custom logic 05/01/2021 by JV: hardcode mtk area 2000 for all data coming through the SOAP interface from Sales Cloud
DATA lv_marketing_area TYPE if_cuan_bupa_map_types=>ty_ic_marketing_area.
lv_marketing_area = '2000'.
APPEND lv_marketing_area TO ic_marketing_areas.