SAP Marketing Cloud - Hard bounce report

[Former Member]

Hi experts,

When a email campaign is sent out to a contact with invalid email address, Marketing system will automatically erase the email adress of the contact.

However we don't find any report or any way (job log, view,..) seeing what email address has been suppressed in SAP Marketing Cloud because of hard bounce.

Is there any option that we missed?

Thank you

[former_member267312 · Accepted solution]

Hi Ana,

Please have a look at the following guide

Monitor Bounces Using Segmentation

Please mark this as answered if applicable.

Thanks and regards,

Theo

[SCHNEIDERT]

Hi Ana,

in the SAP Analytics Cloud I can also see a Story named "Hard Bounce Detail". Maybe there you can also find the information you need.

In SAC you can find it via Browse -> Files -> Public -> SAP_Content -> SAP_Marketing -> Campaign Analytics.

Of course you have to import the content from the library before.

Best regards

Tobias