SAP Marketing Cloud - follow-up management

[Former Member]

Hello dear community,

In campaign designer of SAP Marketing Cloud there is an option to add an action to for example a target group (create a task, make telephone call, appointment and other)....

the question is - is there any way to monitor the status of those activities (e.g. if this task was practically full-filled or a phone call made..) in the system?

thank you,

Alex.

[silviabackes]

Hello Alex,

If Kunal's answer helped, please mark the question as answered using the "Best answer button". Otherwise please provide more info. Thanks and kind regards, Silvia

[KunalBansal · Accepted solution]

Hello Alex,

If I understood your question right, Marketing System just generates the Call List or Appointment which is then transferred to the sales system, you can find that details in Marketing.

Best Regards,

Kunal