SAP Marketing Cloud Deactivate Retry for Campaign Action

[hackbu]

I set up the open channel integration in the SAP Marketing Cloud. I created a campaign with the open channel action:

The integration with the SCPI works fine. However, when something in the SCPI does not work, we are returning an error to the SAP Marketing Cloud. This automatically results in a retry. However, we do not want that the Marketing Cloud tries to execute the action again for the failed contact (because it would run again and again in an error). Of course, we could just return success to the Marketing Cloud, but in this case we would lose the information that something did not work.

So my question is: Is it somehow possible to deactive retries for (specific) campaign actions?

[former_member226 · Accepted solution]

Hello,

In case of Open Channel Implementation based action, SAP provides a configuration parameter as part of communication arrangement SAP_COM_0049 to manage failure scenario. You can disable the retry by selecting 'Blank' value from value help for parameter "Retry Send Active" in the communication arrangement SAP_COM_0049 as shown:

2020-11-11-17-32-52.png

For more details about how retry works pls check https://help.sap.com/viewer/0f9408e4921e4ba3bb4a7a1f75f837a7/LATEST/en-US/730644bbc2bc41f6ac4f5c0b81...

[SCHNEIDERT · Accepted solution]

Hi Saurabh, thanks for that information. Didn't know that 🙂

[hackbu · Accepted solution]

Great - didn't see that...
Thank you! 🙂

[SCHNEIDERT]

Hi Christian,

we had a similar problem (in our case MC triggers campaign replication to C4C again if there's no feedback from CPI for a certain time) but until now I didn't find a way to influence that behavior on Marketing Cloud side.

I don't think it is possible. But let me know if you will find a way or if you open an improvement request.

The only thing I could imagine is like you already mentioned. So, that you always deliver the value for success back to MC, but in addition to that implement a logic on CPI that in case of an error something else is executed (an email is sent or something like that), so that the information doesn't get lost.

BR Tobias