SAP Marketing: Bounce Trigger & Delayed Follow-Up Action

[former_member558862]

I have a question about the following setup:

Our campaign setup in total is quite more complex. The picture above only shows a part of it. I explicitly did not work with an email outbound trigger and "Yes" strand in this case. My question is only in regards to the hard bounce trigger. Here I'm not sure if the scheduling of the follow-up action works correctly.

My requirement: If the first email does not end with a hard bounce, I would like to send a second one two weeks later.

Will the requirement be fulfilled with the campaign setup above? I set the waiting time to minimum (1 hour) and used the "Send Parameters" instead with a delay of 14 days. Would it be better to set the waiting time to 14 days and not to use the "Delay Sending" option in the "Sending Parameters"? I got a bit confused/sceptical about the waiting time due to the example on the very bottom of this page (headline "Special Scenario Handling").

Thanks for the assistance.

[former_member599277 · Accepted solution]

Hi Christian,

In the Special Scenario Handling Scenario , I can find that there is a specific date mentioned for the follow up email after the wait period , but your case there is no such specific date for follow up action , its just after two weeks of your first email , So should not be an issue for your scenario , I would simply just wait for 14 days and schedule the follow up email.

Regards,
Saravana.