SAP Hybris Marketing on premise: Content Studio

[former_member752872]

Hi,

I'm working with SAP Hybris Marketing on premise.

I would like to send emails to customers based on interactions we receive on a daily basis. Within segmentation modeler I can create a filter which selects the interactions that have been created for a customer during the last day. If for a customer there are e.g. 3 interactions given, I would expect that this leads to the creation and sending of 3 independent emails to this customer.

SAP Hybris Marketing does not work as I would expect.

Well, at least 1 emails is being sent to the customer containing data from 3 interactions:

Data output in this email comes along as comma separated list (Parkhausname). 'Datum' should be come along the same way (an incident exists in the meanwhile).

However, when I'm thinking about sending a table within the email containing the data as key/value pairs, I don't know how to realise this in Content Studio. The table given in the picture below should be dynamically populated during runtime based on the number of interactions (3 interactions lead to 3 table lines):

Any ideas on how to realise this scenario?

Many thanks,

Dennis

[former_member1003666]

Hi Maris,

thanks for getting back to me.

However, you have not answered my second question/thought about the table.

Can we and how can we access those INTERACTION/AGREEMENT objects from within Content Studio the way that we can control the output as e.g. shown below (key/value pairs or arrays):

a) Template for customers that own 2 agreements. Assume a father (contracting party) has bought 2 tickets/contracts for its children Tanja and Dennis (traveler).

Dear mister AGREEMENT_CONTRACTING_PARTY_NAME[0],

Please be assured that AGREEMENT_TRAVELER_NAME[0] that currently own AGREEMENT_TYPE[0] and AGREEMENT_TRAVELER_NAME[1] that own AGREEMENTS_TYPE[1]...........

b) Template for customers that own 3 agreements. Assume a father (contracting party) has bought 3 tickets/contracts for its children Tanja, Dennis and Olaf (traveler).

Dear mister AGREEMENT_CONTRACTING_PARTY_NAME[0],

Please be assured that AGREEMENT_TRAVELER_NAME[0] that currently own AGREEMENT_TYPE[0], AGREEMENT_TRAVELER_NAME[1] that own AGREEMENTS_TYPE[1] and AGREEMENT_TRAVELER_NAME[2] that own...........

Can we come up to our customers requirement with SAP Marketing? If not, can SAP implement this feature?

Many thanks, Dennis

[SauMaris]

If you want to use personalization in emails based on interaction data, you need to use interaction data specific segmentation object. Depending on your system version there should be a segmentation object like SAP_CE_INTERACTIONS that should be used.