SAP Hybris Cloud For Customer Add-in for Outlook is greyed out in outlook

[Former Member]

Hi Experts,

For an user SAP Hybris Cloud For Customer Add-in for Outlook is not getting displayed in task-bar, also all buttons are greyed out.

I have tried enabling COM-addins from outlook options.
Also tried reinstalling the add-in & restarting the system.

But still not working.

Please help.

Here is the screenshot :

Regards,
R.Ganesh

[PrasanthArya · Accepted solution]

You may please refer : You have setup the server-side Integration for Outlook C4C but the Add-in button in Outlook is greye...