SAP Hybris Cloud For Cusotmer oData API issue

[Former Member]

Hi experts,

I am working on integrating the C4C with the SCP and particularly the Support-Site provided from SAP. Now I am able to open the pages, but for example when I open the Dashboard page, the UI is not able to load the $count for the "Open tickets" and "High Priority" tiles. The reason for that is, that the oData query uses a filter by the property name "ServiceRequestUserLifeCycleStatusCodeText" with the value 'Completed'. Each oData request, including such filter fails with "404 Not Found". I tried running the same query in a REST client by only changing the status code text to 'Closed' and I was able to get the result successfully.

Moreover if I change the filter, to filter not by the status code text, but by the status code instead (5 - Completed), again I am able to get the result successfully.

Any ideas? Thanks in advance!

[Ankit_Maskara · Accepted solution]

It seems very weird because either the filter does not work or if it works then it should work for every value of the property you mentioned. Property filters cannot selectively work based on values. Try searching for SAP Notes, also please put a debugger and see.