SAP EMS objects

[Soumitra]

Hello Experts,

Can you please provide your views on the below?

Does SAP entitlements created in EMS system need to be existed as a separate object in upstream systems as well?

For example, if warranty is an entitlment , then a service contract is necessarily to be created in S/4HANA also? or say a software entitlement require a order/contract for software services need to be created in S4HANA as well alongwith license as a entitlement created out of entitlememt model in EMS?

Thanks

Sam

[harald_reitz]

Hi Sam, in EMS you can set up a provisioning process, which can have steps making calls to other systems, to create objects to fulfill that entitlement. So if you have an EMS entitlement for warranty, or access to a support system for some time, you could use APIs in the provisioning steps, to set up specific objects, or enable specific users in the systems providing the actual fulfillment for the entitlement. So you would have to look for APIs for S4 warranty, if you want to create them from EMS entitlements.