SAP Customer Checkout Tableorder Orders

[Fedias]

Hi.

We installed the TableorderUI as per the instructions. We are able to see our menu and place an order. After that, we can't find the orders anywhere.

Where can we find them? How can we send these orders to a specific POS or User?

[anderson_schmitt]

Hi Fedias,

You're welcome.

Is there any information in the CCO manager log files?

Are you using a Gross or Net price list?
The Table order UI supports only Gross Price list

What is the currency?

Provide some screenshots of the issue, please.

Regards,

Anderson

[Fedias]

Hi Anderson

I checked the manager log files and found the following error

2021-08-18 10:58:35,680 [http-nio-9090-exec-5] ERROR com.sap.scco.ap.bl.calcmodules.SalesItemBasePriceCalculationModule - No tax rate found for country DE and code S05 2021-08-18 10:58:35,680 [http-nio-9090-exec-5] ERROR com.sap.scco.ap.bl.calcmodules.SalesItemBasePriceCalculationModule - Technical Error while calculating salesitem base price. com.sap.scco.util.exception.XState: error.pos.ap.taxrateentity.taxrate.invalid

this means that when an order comes from the uitableorder, it uses the DE country code instead our country code. In manager's VAT codes, we disabled the DE codes and added new ones from our localization and country.
So this means that when a sales order is created, the system get the country code from somewhere. Where can we set the country in manager?

[anderson_schmitt]

Hi Fedias,

I suggest you to open an incident to a further analyze on this issue.

Regards,

Anderson

[Fedias]

Hi Anderson and thanks for your reply.

I clicked and I can see the orders but with an issue. All orders from the tableui comes with wrong VAT code and zero price. If we create an order from the CCO, it comes correctly with the correct VAT code and Prices. On the tableui user, we assigned the correct pricelist.

Is there any setting for the default country in CCO Manager?

[anderson_schmitt]

Hi Fedias,

The orders are sent to the CCO. The CCO needs to be configured in the Table service mode.

In the CCO, if you click on All Tables, you will see the table created.

Regards,

Anderson