SAP CUSTOMER CHECKOUT - RETRUN BILL AND PURCHASE ADD

[former_member628805]

Under CCO, when you return an item (with a credit note) and take an other one with a higher price ,

An error message appear : "For a gross amount equal to 0, payment items are not allowed in the receipt".

Its a new message, before there is no problem.

best regards

[gunther_sandtner]

Hello Marie-Pierre,

Thanks for your post. I have a couple of questions because right now I am not able to reproduce this error message:

1. What is the version of CCO?
2. Is the backend system SAP ERP like you tagged here?
3. Can you please add screenshots of

• the sales screen at the moment the error is displayed
• your settings in Configuration -> POS system -> Sales Screen

Thanks and regards,

Gunther

[former_member628805]

hello,

the version of CCO is 2.5.10

the version of SAP B1 is 9.3. PL08

It's the first time this information appear. Before there is no problem.

Thanks for your help !

erreur-rgt-partielavoirmail-2.jpg

[gunther_sandtner]

Dear Marie-Pierre,

I have not yet come across this error message.

It may be caused by the flag Forbid receipts with a sales item gross/net amount sum of zero for one tax code.

If the issue is caused by a bug I would recommend to update CCO to a higher release (because the CCO version 2.5.10 that you have is already out of maintenance).

Kind regards,

Gunther

[Former Member]

Dear marie-pierre.lopez ,

are you able to gather some more Information?

Thanks,

Julian

[former_member628805]

erreur-rgt-partielavoirmail-2.jpg

hello,

the version of CCO is 2.5.10

the version of SAP B1 is 9.3. PL08

It's the first time this information appear. Before there is no problem.

Thanks for your help !