SAP CRM SERVİCE ORDER

[former_member811680]

hello, from which role and page can I view this area?

My problem is adding service profile and response profile to service order category.

how to create SLA by category?

[Silvia_Ventura]

Hello Gel Gor,

I've got it. First of all, your service order must be assigned to a subject profile in the definition . Go to "Define Transaction Types" , select your service order type. There must be a subject profile.

Afterward, the catalog can be updated in two different ways

- INDIRECTLY : If your subject profile is assigned to a Categorization Schema, the the Z002/Z02 will be assigned to the categorization and update with this categorization

- DIRECTLY : if your subject profile is not assigned to any Categorization Schema, then you can activate the Assignment block BTSUBJECT

As far as I know, this is the way to update the catalog.

Best regards

Silvia