Hello Gel Gor
you didn't answer my question. Transaction CRMD_SERV_SLA has a field called CATEGORY. This field is set by default when the service order is created.
Look at my attached file with the values that I have in my system. Are they the Categories that you want to use ?
SLA by catalog, code group and code. I did all the operations. but it doesn't show up in the web-ui page
Bluesky
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