on 2022 Aug 23 12:46 PM
hello, from which role and page can I view this area?
how to create SLA by category?
Hello Gel Gor
when you're speaking about Category, what Category ? I mean, there are several fields called category 🙂
Do you mean "Multilevel Category" ?
Best regards
Silvia
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Merhaba Silvia,
I want sla by category.
1-CRMD_SERV_SLA - this ok
2- Define SLA Determination Procedure - this ok
3- I added the date time date rule
Bluesky
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