SAP CRM IC - Stop creating Interaction Record (Interaction Log) without Identifying an Account.

[abdulkalam_a]

Dear Experts,

I have requirement in SAP CRM IC - Stop creating Interaction Record (Interaction Log) or Service Ticket without Identifying an Account.

As we are facing problem and most of the users clicking on Interaction Log & Service Ticket without identifying step and then system generates transaction number and saves it while clicking on the 'End' Button and seeing many empty tickets and interaction logs. So wanted to block this transaction creation without an Account identification.

Please throw some idea to handle this requirement..

Thank you in advance.

Best Regards,

Kalam.A

[Sigrid]

When using the BaDi to suppress the interaction record creation for specific scenarios, you should use the source - the delivered BaDi implementation refers to agent inbox source.

Attribute of interface IF_CRM_IC_INTERACTION show which addition sources exist:

SOURCE_AGENT_UNIVERSAL_INBOX
SOURCE_BUSINESS_PARTNER
SOURCE_CONTACT
SOURCE_CALL_LIST_ENTRY
SOURCE_BUSINESS_TRANSACTION
SOURCE_INTERACTION_RECORD
SOURCE_OUTBOUND_EMAIL
SOURCE_OUTBOUND_FAX
SOURCE_FOLLOWUP

Where used functionality helps you to understand the scenarios.

SOURCE_BUSINESS_PARTNER corresponds to account confirmation.