SAP Contact Center WebRTC settings

[former_member564283]

Hi, colleagues.

Currently, we implementing SAP Contact Center Communication Panel.

We are using SAP CC 7.0 SP 16 with AudioCodes Mediant 1000.

There is no documentation or any information about what kind of settings we have to do in SAP CC to reach WebRTC and SIP proxy.

We have setted Web socket SIP Proxy in Agents VU

In addition, we configured trunk for WebRTC

But we still not able to make a call from CP:

In browser inspector, there are no attempts to connect Web socket SIP Proxy.

There are any additional settings that we have to do?

[Former Member]

Hello,

Like you said the missing call functionality is because of missing SIP connection towards SBC device which has WebRTC capability. Please 1st check that you have the WebRTC capability in your Mediant and it has required config
https://help.sap.com/viewer/d1e081f8fb584dc5a44a03bbc8576f8f/7.0/en-US/30137a575d0d9627e10000000a441...

The IA setting defines address of the WebRTC device, the same can be as well configured in SC via WebRTC type of trunk. The SC config takes the priority if you have defined both. In your case you can remove the IA as SC config exist. You might need to change the SC config so that it uses other SIP Bridge than one in PSTN VU.

To troubleshoot what happens on background please set Agent Server & SIP Bridge loglevel to trace. Then:

1. From Agent Server log you see when agent logins to Communication Panel
New Channel from [EcfFrontEndServer:ECFAgent] to local service opened with id

2. Agent Server attempts to open SIP connectivity
PhoneManager: AddSipAddress: [TMP******************]

3. Once SIP is ok, then you see
SipHandler phone registered as TMP********** with ip xx.xx.xx.xx

4. You should be able to see the same in SIP Bridge log. Look for TMP*****

BR,
Jukka

[aldets]

Have You added Location in the System Configurator (Call Switching >> Locations)?

I've done the configuration as the manual suggests. Even though I don't have an actual Session Border Controller (SBC), I still am able to receive calls in the system (not able to answer them, which is normal for now). The Dialpad is also accessable, but since the SBC is missing no calls can be made.

There are quite many tings to look over, so I'd suggest to look at the installation guide carefully.

Alder

[former_member618785]

Im also having the same problem, i have done above settings as mentioned , still cannot attend the incoming call nor make outbound calls.

Need support on this