SAP contact center Time zone problem

[masker]

Hello,

Yesterday we started Summer Time in Europe.

Our customer complained today at 8:15 in the morning that CC is not transfering calls to operator.

Time zone for P_consultant queue looks ok, but still it does not work as expected.

We are using Time zone Europe/Ljubljana. If I change it to Europe/Istanbul it will work fine since it is 1 hour forward.

Workaround it was that I changed working hours from 7:00.

Did you observe the same problem somwhere else maybe?

[Former Member]

Hi All,

Just a comment. I would recommend all of your to follow this wiki page:
https://wiki.scn.sap.com/wiki/display/ATopics/SAP+Contact+Center+Related+SAP+Notes+and+Hotfixes

By following you should get notifications about new hotfixes and other urgent news. Just login and click follow button on top right corner.

Br,
Jukka

[sebastian_tur · Accepted solution]

Hi,

please see SAP note 2901620 related to this problem.

https://launchpad.support.sap.com/#/notes/2901620

BR,

Sebastian

[sebastian_tur]

Hi,

Little update. I also create an OSS ticket for that.

Released FIX (2901620) for summer time change is incompleted.

These three .\etc\ files are located also in "Batch Job Server" and "Agent Server" component. First is responsible for S.C. batch jobs and affects import/export jobs wich with old ..\etc\ files is not working. Please check it and update also these files there.

BR,

Sebastian

[Former Member]

That is correct. SAP is working to fix this.

FP12 hotfix has already been re-released with Agent Server and BJS components. Other releases will follow as soon as those complete QA tests. If you have already installed an earlier version of the hotfix, you need to remove it and install the newly released version containing also AS and BJS.

Kind Regards,

Tomi

[masker]

Thank you all!

BR, Matjaz

[former_member158363]

Hi,

yes, about 2 weeks ago SAP "silently" released an OSS note with hotfixes for various versions :-):

2901620 - New Daylight saving time changes for 2020 are not reflected in SAP Contact Center environments.

Best regards,

Dawood