SAP contact center Time zone problem

[masker]

Hello,

Yesterday we started Summer Time in Europe.

Our customer complained today at 8:15 in the morning that CC is not transfering calls to operator.

Time zone for P_consultant queue looks ok, but still it does not work as expected.

We are using Time zone Europe/Ljubljana. If I change it to Europe/Istanbul it will work fine since it is 1 hour forward.

Workaround it was that I changed working hours from 7:00.

Did you observe the same problem somwhere else maybe?

[Former Member]

Hi All,

Just a comment. I would recommend all of your to follow this wiki page:
https://wiki.scn.sap.com/wiki/display/ATopics/SAP+Contact+Center+Related+SAP+Notes+and+Hotfixes

By following you should get notifications about new hotfixes and other urgent news. Just login and click follow button on top right corner.

Br,
Jukka

[former_member158363]

Hi,

yes, about 2 weeks ago SAP "silently" released an OSS note with hotfixes for various versions :-):

2901620 - New Daylight saving time changes for 2020 are not reflected in SAP Contact Center environments.

Best regards,

Dawood