SAP Commerce help pages at help.sap.com are not accessible

[arvind-kumar_avinash]

SAP Commerce help pages at help.sap.com are not accessible. Trying to access an SAP Commerce help page at help.sap.com results in endless loading e.g, try accessing any of the pages mentioned below:

1. https://help.sap.com/viewer/3fb5dcdfe37f40edbac7098ed40442c0/1905/en-US/d5582c7cd2d5443891003ed071b2...

2. https://help.sap.com/viewer/5c9ea0c629214e42b727bf08800d8dfa/1905/en-US/980d4890f1e74318afae3c03e4c5...

3. https://help.sap.com/viewer/d0224eca81e249cb821f2cdf45a82ace/1808/en-US/8c755da8866910149c27ec908fc5...

4. https://help.sap.com/viewer/d0224eca81e249cb821f2cdf45a82ace/1811/en-US/018acdf8c8a849db945f076b2bdc...

5. https://help.sap.com/viewer/5c9ea0c629214e42b727bf08800d8dfa/1905/en-US/8bf0dcb78669101488fffa6f7cfd...

[arvind-kumar_avinash]

Hi - the problem has started again. None of the pages is accessible right now.

[arvind-kumar_avinash]

Now, it has started working again. Why is this problem recurring?

[Former Member · Accepted solution]

Hi Arvind,

I've created a high priority ticket to report the issue. I will add an update here as soon as I know more. I hope the problem will be resolved soon.

[arvind-kumar_avinash · Accepted solution]

Thank you.

[arvind-kumar_avinash · Accepted solution]

Thanks for creating the ticket. It is accessible now.

Best regards,
Arvind

[arvind-kumar_avinash · Accepted solution]

The problem has started again.

[Former Member]

The problem has been identified and solved! All Commerce documentation is available again.

[arvind-kumar_avinash]

Thanks, .

[arvind-kumar_avinash]

Hi - the problem has started again. None of the pages is accessible right now.

[Former Member]

Hi

Apologies for not replying sooner (vacation). It appears that there was maintenance activity this weekend that made some content unavailable for a period: https://saphelp.hana.ondemand.com/system-status.html

I'm sorry the problems re-occurred.

Best regards, Kirsten

[arvind-kumar_avinash]

Thanks, @ for the information. I can recall that when there was just wiki.hybris.com, the downtime used to be scheduled and informed using a maintenance banner from at least a couple of days till the completion of maintenance. But I haven't seen this feature on help.sap.com and therefore whenever downtime occurs at help.hybris.com, users keep guessing about the time when the website would be functional again.

[Former Member]

Hi,

I'm afraid that we do not have a solution yet. They are continuing to investigate the issue. I do not know when the problem will be resolved, but will post here as soon as it is.

I sincerely apologize for the big inconvenience these issues are causing.

[Former Member]

Some pages are available again, but not all.

[arvind-kumar_avinash]

Thanks for the update.

[former_member1335112]

Is there any resolution provided for this? I'm not able to access majority of the pages.. is there any kind of upgrade /maintenance activity going on?