on 2019 Apr 11 10:31 AM
Hello,
how can i create a user with service agent role (service cloud) ?
Each time i create a user a technical user is created instead of a service agent . so i have access to the back-end and i do not have access to the front-end .
Any help ?
Many thanks
Request clarification before answering.
Hello Sondes,
You will need to follow some specific steps to create the user.
The following guide should assist you 🙂
https://archive.sap.com/documents/docs/DOC-62709
Best Regards
Gabriel Brage
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