SAP CDP- Delete Activities from Customer Schema

[Htet]

Hi, 

I have a question regarding activities in CDP. Is there a way to delete activities from the Customer Schema? I am aware of an API call that allows the deletion of activities, but as stated in the documentation, it is only intended for removing activities saved to the profile. (see Screenshot)

My intention is to delete the activity itself from the CDP system. As we are currently testing the system's features, we have a few activities that need to be removed.

Thank you in advance for your help in answering this question. I appreciate your support.

Best regards,

Htet Htet

[KunalBansal · Accepted solution]

Hello @Htet,

I understand your query that you're currently testing the CDP System's features with dummy data.

• If you want to delete activities, you can use API to delete activities associated with profiles.
• In your case, as it's not relevant, you can create a SAP ticket to reset your Business Unit so that you can start fresh. Feel free to reply for further queries.

If it helped, mark thread as an accepted solution.
Thanks & Regards,
Kunal Bansal, SAP CX SME
https://www.linkedin.com/in/thekunalbansal 

[Htet · Accepted solution]

Thank you for your quick answer @KunalBansal . I understand there is an API to delete activities associated with profiles but is there still a way to delete it from the Customer Schema?(See Screenshot) If not, we will consider to reset the Business Unit. Thanks & Best Regards 

[KunalBansal · Accepted solution]

Hello, I understand but afaik it's not possible other than Biz Reset.

[Oleh_Ilchyshyn1]

Hi @Htet,

"Is there a way to delete activities from the Customer Schema?" - yes.
I have an assumption that:
1) We cannot delete Orders activity due to it is coming from OOTB (created in CDP Business Unit automatically/initially).
But
2) You can delete activities that you created (a screenshot will be attached below).

Why you are not able to delete it in your case?
Assumption:
You cannot delete activity when data persists. Firstly you need to delete all interactions related to the activity using the API you mentioned.
When you delete all associated activities, you will be able to delete the activity itself from Customer Schema.

Let me know if you managed that.
Regards,
Oleh.

[Htet]

Thank you for the suggestion, Oleh! I will try as you suggested and let you know then. Best Regard - Htet Htet